Refund policy

Considered returns policy. We keep returns to a minimum to keep our footprint small. Every piece is one-of-one, so please check all images and compare with the individual brand's size guide where you can. Fewer returns means a lighter footprint.

RETURNS

We support the sustainable rehousing of pre-loved fashion, and as a gesture of goodwill, we're happy to accept returns on eligible items.

How to return an item

  • Email hello@secondkiss.co.uk to request a return within 7 days of delivery.
  • Once approved, the item must be sent back within 14 days.
  • You're responsible for arranging and covering the cost of return postage - we recommend using a tracked service, as we can't be held responsible for items lost or damaged in transit.
  • A £5% restocking fee applies to eligible returns and will be deducted from your refund.
  • Eligible returns are refunded as a Second Kiss e-gift card.
  • Items returned in a different condition from how they were sent, or without an approved return request, may be declined and sent back to you, or donated to charity.

Non-returnable items
We do not accept returns on pierced jewellery, swimwear, underwear, or beauty products, due to hygiene reasons.

Item condition
Every item is carefully inspected and photographed before listing, and we do our best to represent its true condition. Because our items are pre-loved, they may show signs of wear consistent with their age and previous use. Any notable marks, repairs, or flaws found during inspection are noted in the listing or photos wherever possible. By purchasing a pre-loved item from Second Kiss, you're accepting it in the condition shown and described.

Faulty or damaged items
If an item is faulty or arrives damaged, please let us know as soon as possible with photos of the issue. We'll compare this against the in-depth photographs we take of every item before it's listed, to confirm whether the fault or damage was present at the time of dispatch. Where this is confirmed, we'll refund you in cash to your original payment method and cover the cost of return postage.

Nothing in this returns policy affects your statutory rights.