Terms of service

TERMS OF SERVICE

OVERVIEW Welcome to Second Kiss Ltd! Second Kiss Ltd operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). Second Kiss Ltd is powered by Shopify, which provides the e-commerce platform that allows us to offer the Services to you.

These terms and conditions, together with any policies referenced herein (the "Terms of Service" or "Terms"), describe your rights and responsibilities when you use our Services. By visiting, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use or access our Services.

SECTION 1 - WHO YOU ARE BUYING FROM Second Kiss Ltd ("Second Kiss", "we", "us") operates this website (the "Services"), powered by Shopify. Second Kiss is a curated marketplace: items are owned and sold by individual third-party sellers, including influencer and stylist partners (each a "Seller"). Second Kiss receives items directly from Sellers and acts as each Seller's disclosed agent—listing items, collecting payment, and coordinating dispatch—but your contract of sale is with the named Seller, not Second Kiss, unless a listing states otherwise.

The Seller is shown on each listing, your order confirmation, and your confirmation email. Second Kiss receives items directly from Sellers, and Second Kiss's team inspects, photographs, describes, and lists each item on the Seller's behalf. Because Second Kiss creates the listing, Second Kiss is responsible for the accuracy of the description, photographs, and condition rating published on the Services. The Seller is responsible for confirming they are the legal owner of the item, that it is authentic, and for disclosing any flaws, damage, or history known to them when the item is handed over.

Where a Seller is acting as a trader, your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 apply (see Section 4). Second Kiss remains responsible for the Services themselves, including listing accuracy, and for its own compliance obligations, including under the Digital Markets, Competition and Consumers Act 2024.

By using the Services, you confirm you are at least the age of majority where you live, and you are responsible for keeping your account details accurate and confidential. Accounts may not be transferred or sold.

SECTION 2 - PRODUCTS, ORDERS AND PAYMENT Second Kiss's team inspects, photographs, and describes each item before listing it; goods must match the published listing, be of satisfactory quality, and be fit for purpose (Consumer Rights Act 2015). Listings, prices (shown in GBP, excluding delivery and tax), and availability may change without notice.

Placing an order is an offer to buy from the named Seller. Second Kiss, as agent, may accept or decline an order before dispatch confirmation is issued; payment must clear first. Purchases are for personal, non-commercial use only. Second Kiss collects payment on the Seller's behalf and remits proceeds less its commission; you authorise us and our payment processors to charge your order total accordingly.

Second Kiss lists items on behalf of the Seller and retains a commission fee from the sale proceeds as agreed with the Seller. At no point does title in the item transfer to Second Kiss—ownership remains with the Seller until the item is sold and delivered to you.

SECTION 3 - SHIPPING AND RISK Delivery times are estimates only; neither Second Kiss nor the Seller is liable for delays outside reasonable control (carriers, customs, etc.). Risk and title pass from the Seller to you on delivery.

SECTION 4 - CANCELLATIONS, RETURNS AND REFUNDS Where your Seller is acting as a trader, you can cancel within 14 days of receipt under the Consumer Contracts Regulations 2013—this right is held against the Seller, coordinated by Second Kiss.

For faulty or misdescribed goods, Second Kiss takes direct responsibility for resolving the issue—including repair, replacement, or refund in line with the Consumer Rights Act 2015—so you deal directly with Second Kiss rather than the Seller. Approved refunds are issued to your original payment method, normally within 14 days of the return being received. Full detail is in our [Refund Policy].

Items returned to us without an approved return request, or outside the return window, will not be refunded; Second Kiss reserves the right to donate such items to charity rather than return them to sender. To request a return, please contact hello@secondkiss.co.uk first and await approval before sending an item back.

SECTION 5 - INTELLECTUAL PROPERTY & FEEDBACK All website content is owned by Second Kiss, its licensors, Sellers, or suppliers, and protected by UK and international IP law. You get a limited, revocable licence for personal use only—no reproducing, modifying, or republishing without written consent. Any suggestions or feedback you send us may be used by Second Kiss freely, without confidentiality or compensation obligations.

SECTION 6 - PLATFORM, THIRD PARTIES AND SHOPIFY Your data is handled under our [Privacy Policy]; we share necessary order details with the relevant Seller to fulfil your purchase, and Shopify processes certain data as our platform provider. Shopify is not a party to your contract with a Seller and is not responsible for sales, service, or product issues. We are not responsible for third-party sites or tools we link to or offer—use them at your own risk.

SECTION 7 - ACCEPTABLE USE You must not use the Services unlawfully, infringe IP rights, transmit malware, scrape or harvest data without permission, or harass or impersonate others; we may suspend access for breach. Automated agents/bots must identify themselves via user-agent header and may not bypass security controls.

SECTION 8 - LIABILITY Nothing here limits your statutory rights, or liability for death, personal injury, fraud, or negligence, by Second Kiss or a Seller. Sellers are responsible for the authenticity, legal ownership, and underlying condition of goods they consign to us, and for disclosing known flaws at the point of handover. Second Kiss is responsible for the accuracy of the listings, photographs, descriptions, and condition ratings it publishes, and for its role operating the platform and acting as payment/fulfilment agent.

Subject to the above, the Services are provided "as is," and Second Kiss is not liable for indirect or consequential losses. You agree to indemnify Second Kiss against claims arising from your breach of these Terms or violation of law.

SECTION 9 - COMPLAINTS AND DISPUTES Contact hello@secondkiss.co.uk with any complaint and we will liaise with the relevant Seller. If unresolved, you may be entitled to use an Alternative Dispute Resolution (ADR) provider under applicable UK regulations.

SECTION 10 - GENERAL If any provision of these Terms is unenforceable, the rest remains valid; our failure to enforce a right is not a waiver. These Terms are governed by the laws of England and Wales, with courts of England and Wales having exclusive jurisdiction. We may update these Terms at any time by posting changes here; continued use means acceptance.

SECTION 11 - CONTACT INFORMATION Questions regarding the Terms of Service should be sent to us at hello@secondkiss.co.uk.

Company Details:

  • Trading Name: Second Kiss Ltd

  • Email: hello@secondkiss.co.uk

  • Registered Address: Black Fox Advisers Limited, Fletchers Business Centre, Grendon Road, Polesworth, B78 1NS, United Kingdom

  • Company Registration Number: 17407275